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Is there an issue with after sales support?

Forums/ The 7th Citadel/ Errors on the game5 posts
64x64
Posted
#1
I have been trying to contact after sales support, but am getting no response.
Are Serious Pulp still supporting their products?
64x64
Posted
#2
First, Hello ! -)

Yes, the after sales support works.
There may be various technical reasons why your response was not considered.
- When did you use the form ? (if early, you should wait a little bit because there are some days off in France)
- Could you please retry directly by email (not the form) ? Use :

Please, let us know if the problem is solve.
resource_fire Firebird resource_fire (ma ludothèque)
T7Continent : icon_succes DV, OG, LG --- icon_curse SI, [CD+SI] --- icon_success-left Histoire, Pénitence, Funéraille --- card_type_temporary_event [SI+TS]
T7Citadel : card_type_temporary_event
64x64
Posted
#3
Thanks For the feedback. I raised the call on the 23rd April. I did get an initial response, but have heard nothing since. I will try the email you suggested/
.
64x64
Posted
#4
Well, I have tried that email and still no response. Not very good customer service!
64x64
Posted
#5
Firebird wrote:
you should wait a little bit because there are some days off in France.

==> 1st to 4th may : Long weekend
==> 8th to 11th may : Long weekend
resource_fire Firebird resource_fire (ma ludothèque)
T7Continent : icon_succes DV, OG, LG --- icon_curse SI, [CD+SI] --- icon_success-left Histoire, Pénitence, Funéraille --- card_type_temporary_event [SI+TS]
T7Citadel : card_type_temporary_event
Forums/ The 7th Citadel/ Errors on the game5 posts
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